Policy Detail
Virgin Australia Name Change Rules, Fees & Process Explained
Table of Contents
Passengers might need to update or correct their name on a Virgin Australia ticket due to spelling errors, legal name changes, or other valid reasons. The airline permits name changes under specific conditions, which may include applicable fees and fare restrictions.
This guide outlines the essential details of the Virgin Australia name change policy, helping travelers make updates smoothly and avoid any last-minute surprises.
Virgin Australia Name Change Rules
Before making any changes to your name, it's important to review the Virgin Australia name change rules to ensure a smooth process.
Below are some key rules to keep in mind when requesting name change/corrections on your ticket:
- The Virgin Australia name change policy allows both domestic and international passengers to request corrections for genuine errors.
- To process a correction, you'll need to provide supporting documents, such as a government-issued ID or passport (the passport is required for international travel).
- Only minor, genuine errors are eligible for correction.
- You can also correct the title in your name (e.g., Mr., Ms., Dr.) by contacting customer support.
- You can request a name correction through the "Manage My Booking" option.
- If you need to correct more than three letters in your name after booking, your ticket will need to be reissued.
- There is no Virgin Australia name change fee for corrections involving up to three letters.
- To request a correction, contact Virgin Australia customer support at 13 67 89.
- If there are more changes in your name, the airline may advise you to cancel your booking and rebook your flight with the correct details.
How to Change the Name on a Virgin Australia Flight?
If you've entered a misspelled name on your ticket, you can correct it by contacting the customer support team or by submitting a request through the general enquiry form.
However, keep in mind that you cannot change your full name on the ticket.
If your flight was booked through a travel agent, you'll need to reach out to the travel agency directly, as airline customer support won't be able to assist in that case.
Virgin Australia Name Change Fee
If you need to change more than three characters in your name, you will have to pay the name change fee. The name correction fee varies depending on your correction type.
|
Time |
Lite |
Choice |
Flex |
Business |
|
Before schedule departure |
Not Eligible |
$99 + fee |
No fee + fare difference |
No fee + fare difference |
What Kind of Errors Does Virgin Australia Accept?
Airlines accept certain types of name corrections, such as:
- Genuine corrections to your first, middle, or last name
- Title changes (e.g., Mr., Mrs., Ms.)
- Corrections to the name order (e.g., Jhon Smith to Smith Jhon)
- Last name changes due to marriage
What Documents Are Needed for a Name Change on Virgin Australia?
According to the Virgin Australia name change policy, you must provide specific documents when requesting a name change/correction on your ticket.
Below are the essential documents required for the process:
- A government-issued ID that shows your legal name
- A marriage or divorce certificate (if your name changed due to marriage or divorce before your scheduled departure)
- Your boarding pass and other personal details
Read More: If you need to postpone your travel plans, review the Virgin Australia date correction policy for smooth changes.
Virgin Velocity Frequent Flyer Name Change Rules
Virgin Australia's Velocity Frequent Flyer program allows members to update their account name, but specific guidelines must be followed.
- Name changes are permitted only for legal reasons, such as marriage, divorce, or other official name alterations.
- Members must provide valid documentation, such as a marriage certificate, court order, or government-issued ID.
- According to the Virgin Velocity name change policy, minor corrections can be requested by contacting Virgin Australia's Customer Care or the Velocity Frequent Flyer team directly.
- Generally, there is no fee for updating the name on a Velocity Frequent Flyer account. However, if the name change applies to an existing flight booking, a fee may be charged based on the airline's policy and fare type.
Can I Change My Last Name on My Virgin Australia Ticket Due to Marriage?
Yes, you can request a name change on your ticket. To change your last name, you'll need to contact the airline's customer service team and pay the applicable name change fee.
If you're changing your last name due to marriage, the request is subject to specific terms and conditions. You must provide valid legal documentation as proof to complete the process.
Is It Possible to Board a Flight Without the Correct Name?
No, you cannot board a flight if your name is incorrect. During check-in, if your name does not match your legal documents, the airline may deny you boarding. Always ensure that your full name matches exactly with your official identification.
Conclusion
Correcting your name on a ticket is crucial for a hassle-free journey. Virgin Australia's name change policy allows minor corrections without a fee, while major changes may require a reissued ticket and supporting documents.
For Virgin Velocity members, you can change your name for legal reasons by submitting valid proof. Whether it's a simple fix or a last name update after marriage, always follow the official process to ensure a smooth Virgin Australia name change or to change the name Virgin Velocity account without delays.
FAQs
1. Does Virgin Australia allow name changes?
Yes, if you make a minor mistake in your name, you can correct it by contacting customer support.
2. How much to change a name on a Virgin flight?
The name change cost varies depending on your correction and fare type.
3. Can I change my name on a Virgin Australia flight already booked?
Yes, after the booking you can change your name, but you will have to pay the applicable name change cost and service charges.
4. What happens if my name is wrong on my boarding pass?
There is no need to vary, if your name is wrong on your boarding pass, contact customer support and fix your correction.
5. Does Virgin Australia allow last name changes on tickets?
Yes, in special terms & conditions, if you got married or divorced prior to your departure, you can change your last name by submitting the legal documents and paying the name change fee.
Official Sources:
- Virgin Australia: Corporate and Government Name Correction Policy
- Virgin Australia: Domestic Fares
Source Checked on: 08 April 2025
